Return & Refund Policy

1. Our Guarantee

We’re confident you’ll love your purchase from Bookmarks Retail. However, if it doesn’t meet your expectations, we’re here to help. Our customer satisfaction guarantee allows returns within 30 days of delivery, subject to the guidelines below.

2. Eligibility

Return Window: You must initiate the return within 30 days of delivery.
Condition: Items should be in new, unused condition with original packaging.
Non-Refundable Items: Gift cards and certain other limited items (if any apply) are non-refundable.

3. Initiating a Return

How to Start: Email returns@bookmarksretail.store with your order number and reason for return.
Shipping Label: We will send you a prepaid label if your item arrives damaged, is defective, or if you received the wrong item.

4. Return Shipping

Damaged/Defective/Incorrect Items: We cover the return shipping.
Other Returns (e.g., changed mind): The cost of return shipping will either be deducted from your refund or paid by you, depending on your specific situation.

5. Refunds

Inspection & Processing: Once we receive and inspect the returned item, your refund will be processed within 48 hours.
Original Shipping Costs: In most cases, original shipping fees are non-refundable.
Refund Method: Refunds are issued back to the original payment method unless otherwise requested.

6. Questions or Concerns?

If you have any questions about our return policy, please reach out to us at returns@bookmarksretail.store. We’re here to make your shopping experience as smooth and enjoyable as possible.