1
/
of
1
Free Press
The Trusted Advisor: 20th Anniversary Edition by Maister, David H.
The Trusted Advisor: 20th Anniversary Edition by Maister, David H.
Regular price
$21.00 USD
Regular price
$21.00 USD
Sale price
$21.00 USD
Unit price
/
per
Shipping calculated at checkout.
2838 in stock
Couldn't load pickup availability
The 20th anniversary edition of the "brilliant and practical" (Tom Peters, author of The Professional Service 50) business classic--now updated to reflect the digital world--provides essential tools and wisdom for all consultants, negotiators, and advisors.In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today's society and illustrate how to be effective communicators in a digital world. Using their model of "the trust equation" they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step--engage, listen, frame, envision, and commit--is richly described in distinct chapters. This immensely accessible book offers "an invaluable road map to all those who seek to develop truly special relationships with their clients" (Carl Stern, CEO, Boston Consulting Group). The authors weave together anecdotes, experience, and examples of both their own and others' successes and mistakes to great effect. The Trusted Advisor is essential reading for anyone who must advise, negotiate, or manage complex relationships with others.
Author: David H. Maister, Robert Galford, Charles Green
Publisher: Free Press
Published: 02/02/2021
Pages: 336
Binding Type: Paperback
Weight: 0.55lbs
Size: 8.30h x 5.50w x 1.00d
ISBN: 9781982157104
Author: David H. Maister, Robert Galford, Charles Green
Publisher: Free Press
Published: 02/02/2021
Pages: 336
Binding Type: Paperback
Weight: 0.55lbs
Size: 8.30h x 5.50w x 1.00d
ISBN: 9781982157104
About the Author
David H. Maister is widely acknowledged as the world's leading authority on the management of professional service firms. Beginning four decades ago, David has advised firms in a broad spectrum of professions, covering all strategic and managerial issues, spanning the globe. A native of Great Britain, David holds degrees from the University of Birmingham, the London School of Economics, and the Harvard Business School, where he was a professor for seven years. He is the author of the best-selling books Managing the Professional Service Firm and True Professionalism. He lives in Boston, Massachusetts.
Share
No reviews
No reviews
